Frequently Asked Questions

You can shop / order at our online store whenever you need to purchase an auto part, with 2DayParts.com being open for your convenience 24 hours a day, 7 days a week.

You will be able to speed up the purchasing process. Once you are going to order online, you are going to have your order approved faster, with the payment process also taking a shorter time.

You can place an order with considerable ease, while using our online store platform. Once you are going to find and select the products you want to purchase, you can add them to the shopping cart, register / log in, and then complete the process. Once your order will be ready to ship, we will send a summary notice to your email address. The summary of your order will be stored in your account.

We accept all major credit cards. If you do not see your payment method or experiencing issues, please contact us.

You need to contact your bank and ask them to approve the transaction, and then try again. We do not have any address or payment restrictions, with the only reason for a decline being your bank’s transaction disapproval.

Yes, please contact us by email, so that we can setup split orders.

It may be possible that the payment was declined, but your bank still decided to show the amount in the statement. Usually such a charge will be annulled quickly; however, we recommend that you contact your bank and discuss the issue.

Coupons are defined as discounts, which are offered to the buyer to be redeemed by him / her on special list articles offered at our online store. The customer must adhere to all of the required criteria in order to be able to redeem the offered coupon. The criteria of the coupon offer may vary depending on the coupon.

Go ahead and take a look at the terms and conditions mentioned in the coupon for any and all eligible requirements, including having a registered account at 2DayParts.com.

Majority of coupons offered by our online store are limited to single use. Please read the terms and conditions stated in the coupon, in order to find out exactly how many times it can be used.

To find out whether a product is valid for purchase with a coupon, please read the criteria mentioned in the product offer itself.

If you are experiencing issues redeeming / using your coupon, please contact our online store by email or phone.

Additional sales taxes may be charged to your order. Any and all additional charges will be shown during the checkout process, as you are entering your billing and address information.

During checkout any customer can select Standard, Priority, or Express shipping methods if necessary.

You can select a shipping address which is different from your place of residence. Please make certain that either you, your neighbor, or representative can receive the order package.

Yes you can within the first 30 minutes of placing the order. After 30 minutes we will attempt to edit the order, but we can not guarantee that the change will take place.

If you are going to work with your order in our web store, you will be able to change the whole order or the individual products within it. The actions you are going to take will vary by order status and product type.

If your order has already been either fully or partially refunded, then it can’t be edited. If you have any additional questions regarding your refund, then contact our online store by either email or phone.

Yes you can within the first 30 minutes of placing the order. After 30 minutes we will attempt to change the address in the order, but we can not guarantee that it will take place. In this case we will have to reroute the order, which will cost $19.50 per package.

You can change the shipping address in your account. Simply log in with your user name and password and then update it with the necessary information.

Please note that our online store may require additional documentation to complete your address change request, and we can’t guarantee that the request will be completed in time, with products sometimes being shipped faster than expected.

We process orders fairly fast, hence it may be somewhat difficult to cancel your order in time. Your cancellation request doesn’t guarantee that your order will be cancelled.

Legally, you have the right to cancel your order at any given time before it has been shipped by submitting a phone or email request to the support department. You will have to have your order number at hand. Please remember that orders are shipped in accordance with the product stock on a first-come, first-serve basis. Orders that are cancelled after being shipped will be processed as returns.

Yes, it is possible. You can cancel some of the products in your order before it has been processed. Please contact our support staff by phone or email for details.

As a company we make certain that the packaging in which your order will arrive is functional, while retaining the ordered products in a protected and secure way. We do take into account a multitude of various situations that the packaging may require to perform in including handling, storage, delivery, and so on.

No, unfortunately we do not offer custom packaging at this time.

A wide range of different materials is used in the manufacturing of the packaging that we use, including corrugated board, bubble wrap, layer padding, foam protection, void fill and cushioning, adhesive taping, pellets and stretch film, etc.

Handling time is defined as the amount of time that is taken by the company to pack and ship an order to the customer.

Our online store measures handling time in business days. The clock starts when we receive payment in full and ends whenever the shipping company courier scans the packaging label.

The estimated handling time for majority of orders at our online store is around one business day.

We use FedEx / UPS / USPS, depending on rate, speed, and availability. If you don’t want for us to use USPS let us know in the order comments.

Usually we manage to ship 99% of the orders out on the same business day.

Shipping costs may vary, while depending on the address of the final recipient. We promise that we will ship your order out from one of our closest warehouse locations. Our customer service staff will easily be able to estimate you an approximate price of your order’s shipping, just give us a call or write and email.

Once your order will be ready for shipping, our personnel will email you a letter of confirmation containing your shipment’s tracking number, so that you could track its movement online. Please be aware that tracking information is updated at least once a day.

You can track it through a link in the confirmation letter or here: Link to Track My Order

Please contact us to start a shipping claim. Also, check with your neighbors and around the house.

80% of orders will arrive within 1-2 days. If you are on a tight schedule, then let us know in advance, because some low-availability items may ship only from more distant warehouses.

Unfortunately not, at this time our courier services cannot fulfill such requests.

Please contact us to start a shipping claim. Also, check with your neighbors and around the house.

Unpack the order in the presence of the courier, so as to check for damages to the products. Please have the courier confirm any and all damages to the packaging and products.

Please take pictures of the damaged package, as well as any and all damages to the products, also take pictures of the labels, and then promptly email them to us. Returns Department will be in touch with you within several business days.

No. Unfortunately, if the products that you have ordered have arrived damaged, we encourage you to take all of the necessary pictures of them and report the issue back to us as soon as possible.

Contact the courier, i.e. FedEx / UPS / USPS, so as to make sure that they have up-to-date delivery info. Go ahead and look around your porch area, talk to relatives, neighbors, or the landlord, in order to see whether the package has been received by someone else.

We strongly suggest waiting at least 24 hours after the initial date of delivery before contacting our online store’s staff with the lost package claim. The process can take quite a whole lot of time, and we would like to avoid going through all of that work, with your package appearing up on your porch the morning after.

Please contact our customer service team and we will open a lost claim.

We try our best to serve our valued customers correctly each time, every time. However, sometimes mistakes may still happen. If you received the wrong products, you need to contact our customer service team as soon as possible for us to solve the issue.

You will either be shipped the correct product again or will receive a full refund.

We ship orders from multiple warehouses depending on the available stock, please check for all the tracking numbers as some may still be in transit. If it has been more than 5 days since delivery of the 1st package and you are still missing items, please contact us.

Please contact our customer service team and we will arrange either a replacement or refund.

The shipping time back to the store depends on the chosen carrier and fare. In general, you need to allow for up to 7 business days for your package to reach our store.

In general this depends on the credit card issuer. Please allow up to 10 business days for the refund to reach your account.

Please contact our customer service team either by phone or email and we will help you.

All of the products that we offer for sale are covered by our online store’s technical support.

Make sure to be as comprehensive, exacting, and precise as possible when describing your technical issues. Please include your product’s numerical or alphanumerical code, while also presenting pictures of exactly where it is going to be installed and used. Be as responsive to any and all of our further requests for additional information as much as possible.

Please contact our customer service team with information about your vehicle and any and all of its modifications to receive the necessary help with either proper fitment or further product return.

Please refer to the user manual and technical documentation supplied with your products, in order to ensure proper fitment. You can also refer to a professional mechanic or shop for proper installation of the products that you’ve purchased.

No. Unfortunately, our online store cannot compensate for the new parts damaged by customers during installation.

Our online store would like for you to be satisfied with the products that you’ve purchased. If they appear to be wrongly described, or you’ve changed your mind, we will surely meet any and all of our legal obligations by allowing you to return your products and issuing a complete refund.

Please contact our customer service team by either phone or email and we will help you complete your return.

You need original paperwork, including receipts, proof of purchase, and return labeling, in order for our online store to accept your products back.

All returns must be requested within 30 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. In the even that the item is defective or wrong product was sent we will send a prepaid label to ship it back. Returns are free. There is no restocking fee.

Our online store allows the exchange of ordered products depending on the product type. Please contact our customer service team by either phone or email, the replacement products will be shipped out to you after the approval of the exchange request.

Yes. You can only exchange products purchased from our online store within a limited specified period, please contact our personnel for further details.

You need to provide the products in unused, original condition, with the original packaging, labels, and decorative / protective stickers in place.

Please contact our customer service team by either phone or email and we will help you receive your refund.

Once we are going to receive the products, your refund will be initiated immediately.

Usually, one can expect to wait up to 7 business days for a refund to get credited to the card / account, after the transaction has been cancelled by the online store. Sometimes, it can also take longer, while depending on the original form of payment, card, account, etc.

In general, the warranty is issued by the manufacturer, while covering various defects in materials and / or workmanship. It doesn’t extend to issues which may be caused by shipping, accidents, misuse, or others. Information pertaining to specific products can be found on corresponding pages.

Yes, in most of cases it will be. Double check with our online store or the product manufacturer, however, usually modifying your purchased products out of the box will get their warranty null and void.

The period of your warranty coverage may vary considerably; it depends on the actual products that you’ve purchased.

Please allow for up to three business days after the receival of product for our staff to process your return.

You can easily trace the status of your return online in your account, or you can contact our customer service team by either phone or email and we will help you trace the status of your return.

Our online store support staff will update the status of your return along with the progress, once in several business days.

If you are going to create a personal account, your visits to our online store will become much easier, with purchases becoming much simpler and quicker.

Visit the main page, then get to the “Login / Create Account” menu. Please enter all of the necessary information, which includes your first and last name, email address, credit card numbers, etc., in order to verify your identity.

Our support staff will send you a letter of confirmation to your primary email address. Your online account will have to be authenticated within several days of the letter’s sending date.

Please make sure that you are using correct login and password information.

Use an alphanumeric combination; keep this data away from any and all unnecessary attention.

Please contact our customer service team by either phone or email and we will help you reset / renew your login.

Please contact our customer service team by either phone or email and we will help you reset / renew your password.

You should use a combination of numbers and letters to form your new password. Make sure to store in a safe and secure way.

It is advised to change your new password 3-4 times per year.

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