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PRIVACY NOTICE
Thank you for choosing to be a part of our community at 2DayParts Inc. (further referred to as "the company", "we", "us", etc). We are committed to protecting your personal information and your rights to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at ask@2dayparts.com.
When you visit our website https://2dayparts.com (further referred to as the "Website"), and more generally, use any of our services (further referred to as the "Services"), we appreciate that you are entrusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope that you are going to take some time to read through it with care and attention, because of its considerable importance. If there are any terms in this privacy notice that you do not agree with, please discontinue your usage of our Services immediately.
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any other related services, sales, marketing campaigns or events.
Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE USE YOUR INFORMATION?
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
4. WHO WILL YOUR INFORMATION BE SHARED WITH?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES.
11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
12. DO WE MAKE UPDATES TO THIS NOTICE?
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
14. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, participate in activities on the Website, or contact us by phone or email.
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use.
The personal information we collect may include the following:
Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; billing addresses; and other similar information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (including credit card numbers), and the security code associated with your payment instrument. All payment data is stored by braintreegateway.com. You may find their privacy notice link(s) here: https://www.braintreepayments.com/ca/legal/braintree-privacy-policy.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information collected automatically
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information. This information is primarily needed to maintain the security and operation of our Website and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information that we collect includes:
• Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information, recorded in our log files that our servers automatically collect when you access or use our Website. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on the Website (such as the date/time stamps associated with your use, pages and files viewed, searches and other actions you take, including which features you use); device event information (such as system activity, error reports, and hardware settings).
• Device Data. We collect device data, which may include information about your computer, phone, tablet, or other device you use to access the Website. Depending on the device used, this data may include information about your IP address or proxy server, device and application identification numbers, location, browser type, hardware model numbers, Internet service provider and/or mobile carrier, operating system and system configuration information.
• Location Data. We collect location data, which may include information about your device's location that can be either accurate or inaccurate. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note: if you choose to opt out, you may not be able to use certain features of the Services.
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, fulfillment of our contract with you, and compliance with our legal obligations.
We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on, with each purpose listed below.
We use the information we collect or receive:
• To facilitate account creation and logon processes. If you choose to link your account with us to third-party accounts (such as your Google or Facebook accounts), we use the information you allowed us to collect from those third parties to facilitate account creation and logon processes for easier contract fulfillment.
• To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us at privacy@2dayparts.com, while making certain to include your name, testimonial location, and contact information.
• To request feedback. We may use your information to request feedback and to contact you about your use of our Website.
• To enable user-to-user communications. We may use your information in order to enable user-to-user communications, while requesting and adhering to each user's consent.
• To manage user accounts. We may use your information for the purposes of managing your account and keeping it in decent working order.
• To send administrative information to you. We may use your personal information to send you product, service, and new feature information; and/or reports about changes to our terms, conditions, and policies.
• To protect our Services. We may use your information as a part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions, and policies for business purposes; to comply with legal and regulatory requirements; or in connection with our contract.
• To respond to legal requests and to prevent legal damages. If we receive a subpoena or other legal request, we may have to inspect the data we hold to determine how to respond.
• To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges, which are made through the Website.
• To administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
• To deliver and facilitate delivery of goods and services to the user. We may use your information to provide you with the requested goods and services.
• To respond to user inquiries/offer support to customers. We may use your information to respond to your inquiries and solve any potential issues you might have with our Services.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, etc. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
• To deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising, while working with third parties who engage in similar activities, with all of the aforementioned being custom tailored to your interests and/or location, in order to facilitate measuring the campaign’s effectiveness.
In Short: We share information with your consent to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your personal data based on the following legal basis:
• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information, where we are legally required to do so, in order to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities, in order to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of, all, or a portion of, our business, to another company.
• Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, and agents, who perform services for us or on our behalf, and require access to such information to perform such work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and to better understand online activity. Unless described in this notice, we do not share, sell, or trade any of your information with third parties for their promotional purposes.
In Short: We only share information with business-related third parties.
We only share and disclose your information with business-related third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent, and you wish to revoke your consent, please contact us using the details provided in the section below, titled "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
• Invoicing and Billing
Apple Pay, PayPal, and Braintree
• Retargeting Platforms
Facebook Remarketing and Google Ads Remarketing
• Social Media Sharing and Advertising
Facebook advertising
• Web and Mobile Analytics
Google Analytics
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies, including web beacons and pixels, in order to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until further deletion.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and illicitly collect, access, steal, or modify your data. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access our Website within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from, or market to children under 18 years of age.
We do not knowingly solicit data from, or market to children under 18 years of age. By using the Website, you represent that you are at least 18, or that you are the parent or guardian of such a minor, while allowing such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@2dayparts.com.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
If you have questions or comments about your privacy rights, you may email us at privacy@2dayparts.com.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
• Log in to your account settings and update your user account.
• Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, while complying with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose the aforementioned, this could affect certain features or services of our Website. To opt out of interest-based advertising on our Website, visit http://www.aboutads.info/choices/.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list - however, we may still communicate with you, for example, to send you service-related emails that are necessary for the administration and use of your account, in response to service requests, or for other non-marketing purposes. To opt out otherwise, you may:
• Access your account settings and update your preferences.
• Contact us using the contact information provided.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting, you can activate to signal your privacy preferences, especially if you do not want to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us annually, without any additional charges, information about categories of personal data, if any, which we disclosed to third parties for direct marketing purposes, and the names and addresses of all third parties with which we shared personal information in the immediately-preceding calendar year. If you are a California resident and would like to make such a request, please submit it to us in writing, using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request the removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account, coupled with the proof of California residency. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, archived files, etc.).
12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary, in order to stay compliant with relevant laws.
We may update this privacy notice from time to time. The newer version will be indicated by a more recent "Revised" date, with the newer version becoming effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently, in order to be informed of how we are protecting your personal information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at privacy@2dayparts.com, or by mail to:
2DayParts Inc.
444 Alaska Avenue
Suite #AIC663
Torrance, CA 90503
U.S.A.
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it under some circumstances. To request to review, update, or deletion of your personal information, please submit a request form by clicking here. We will respond to your request within the next 30 business days.
TERMS OF USE
AGREEMENT TO TERMS
These Terms of Use constitute a legally binding agreement made between you (further referred to as “you”), whether personally or on behalf of an entity, and __________ ("Company", “we”, “us”, or “our”), concerning your access to and use of the __________ website, as well as any other media form, media channel, mobile website or mobile application, related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE, AND YOU MUST DISCONTINUE ITS USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “last updated” date of these Terms of Use, with you being denied any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site, after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to, or use by, any person or entity, in any jurisdiction or country, where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations, do so on their own initiative, and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property, and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”), and their pertaining trademarks, service marks, and logos contained therein (collectively, the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site, and to download or print a copy of any portion of the Content, to which you have properly gained access, solely for your personal, non-commercial use. We reserve all rights, which are not expressly granted to you while accessing the Site, the Content, and the Marks.
USER REPRESENTATIONS
By using the Site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms of Use; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Site through automated or computer-related devices, whether through a bot, script, or otherwise; (4) you will not use the Site for any illegal or unauthorized purpose; (5) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, outdated, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site or any portion thereof.
PRODUCTS
We make every effort to present/portray the colors, features, specifications, and details of the products available on the Site as accurately as possible. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other fallacies or misconceptions, and that your electronic display will be able to reflect the actual details of the products in an exacting and accurate way. All products are subject to prior availability, with the company being unable to ensure product availability beyond its current stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
PURCHASES AND PAYMENTS
We accept the following forms of payments:
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email addresses, payment methods, and payment card expiration dates, so that we could complete your transactions and contact you as soon as possible. Sales tax will be added to the total purchase price, as deemed necessary by us. We may change prices at any given time. All payments shall be made in __________.
You agree to pay all charges at the prices in effect during the date and time of purchase, which may include applicable shipping costs and fees, with you authorizing us to charge your chosen payment provider, form, or type for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received your payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping addresses. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors, except those that are specifically endorsed or approved by us.
USER-GENERATED CONTRIBUTIONS
The Site does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, personal information, or other materials (collectively, the "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any of the Contributions you transmit may be treated in accordance with the Site Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:
1. The creation, distribution, transmission, public display, performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyrights, patents, trademarks, trade secrets, or moral rights of any third party.
2. You are the creator and owner of, or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site, to use your Contributions in any manner contemplated by the Site and these Terms of Use.
3. You have the written consent, release, and/or permission of each and every identifiable individual in your Contributions to use the name or likeness of each and every such identifiable individual to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions are not used to harass or threaten (in the legal sense of the terms) any other person, and they do not promote violence against a specific person, individual, or class of people.
9. Your Contributions do not violate any applicable laws, regulations, or rules.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18, or exploits people under the age of 18 in a sexual or violent manner.
12. Your Contributions do not violate any applicable laws concerning child pornography, or any other rules or regulations intended to protect the health or well-being of minors.
13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
14. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any other applicable laws or regulations.
Any use of the Site or the Marketplace Offerings in violation of the foregoing violates these Terms of Use, and may result in, among other things, termination or suspension of your rights to use the Site and the Marketplace Offerings.
CONTRIBUTION LICENSE
You and Site agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensating you in any way.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site, and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
Last updated __________
RETURN POLICY
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be requested within 30 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. In the even that the item is defective or wrong product was sent we will send a prepaid label to ship it back. Returns are subject to 15% restocking fee.
RETURN PROCESS
To return an item please contct us for a return address and RMA number and we will reply back within 48hrs.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 days from the receipt of your item to process your return.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
ask@2dayparts.com
Last updated Apr 26, 2021
ABUSIVE BUYER POLICY
THIS POLICY OUTLINES OUR EXPECTATIONS FOR BUYER BEHAVIOR.
Engaging in activity as described in this policy may result in a range of actions, including the loss of 2DayParts Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds, and account suspension.
When we review a report of a member violating our policies, we look at the circumstances, including the member’s history. We make decisions based on the evidence in each individual case, as well as by evaluating patterns of behavior that create a negative value in the marketplace. If we aren't sure about something, we may not take any action. Also, because we respect our members' privacy, we can't discuss the results of any investigations.
BEHAVIORS WE DON'T ALLOW:
DON'T DEMAND SOMETHING NOT OFFERED IN THE ORIGINAL PRODUCT PAGE.
Not allowed:
• Requesting a shipping service not offered.
• Requesting to ship to an address other than what you have included in checkout.
• Requesting to use a payment method not offered during checkout.
• Requesting to hold your item so you can pay later.
• Requesting a partial refund without returning the item.
• Request additional items or services not included in the original product page, or asking for a discount.
Allowed:
• Select one of the shipping services offered when you checkout.
• Updating your address in your Account Settings before you checkout.
• Paying for your item through a payment option offered at checkout.
• Paying for your item within two days.
• Returning an item in accordance with the return policy.
• Purchasing items according to the terms included in the original listing.
DON'T MAKE FALSE CLAIMS.
Not allowed:
• Claiming an item was not received, when there is proof of delivery to the address on the Order details page.
• Falsely claiming an item was not as described.
Allowed:
• Claiming an item was not received, when it has not been delivered by the latest estimated delivery date.
• Claiming an item was not as described, when the item you received did not match the description in the original listing.
DON'T MISUSE RETURNS.
Not allowed:
• Returning an item other than the original item received.
• Using or damaging an item and then returning it.
• Returning an item with the reason that it was not as described, when it was described accurately.
Allowed:
• Returning the original item that was received in its original condition.
• Returning an item with the reason that it was not as described, when it was described inaccurately.
DON'T MISUSE MESSAGING.
Not allowed:
• Bidding for any purpose other than to purchase the item.
• Sending messages to force or intimidate the other member into something outside of the original agreement.
Allowed:
• Using messages to ask questions or to clarify listing descriptions or terms.
FRAUDULENT CLAIMS AND ABUSIVE BUYER BEHAVIOR.
Buyers who engage in activity as described in the Abusive buyer policy may be subjected to a range of actions, including the loss of Money Back Guarantee coverage, being explicitly warned, being blocked from requesting returns or refunds, being blocked from opening claims, and having their accounts suspended.
Activity that is not allowed includes, but is not limited to:
• A buyer filing a chargeback after receiving a refund.
• A buyer claiming an item was not received, when there is proof of delivery to the buyer's address on the Order details page.
• A buyer falsely claiming an item was not as described.
• A buyer returning an item other than the original item received.
• A buyer using or damaging an item and then returning it.
For more information on consequences, see the User Agreement.